Shipping &returns.
How orders are handled, what to expect on delivery, and how we handle damaged or incorrect orders.
01 · Order processing
Orders are reviewed and prepared within 1 to 2 business days. We'll email you when your order ships.
Formal clause
Orders are typically processed within one to two (1 to 2) business days following receipt of payment and successful order verification. The Company reserves the right to delay or decline processing of any order pending compliance review, payment validation, or confirmation of the purchaser's eligibility. Shipping confirmation, including tracking information where available, will be transmitted to the email address associated with the order.
02 · Where we ship
We ship within the United States. We don't ship internationally at this time.
Formal clause
The Company currently fulfills orders solely to addresses within the fifty (50) United States and the District of Columbia. The Company does not ship to U.S. territories, Armed Forces (APO/FPO/DPO) addresses, or international destinations. The Company reserves the right to refuse shipment to any address at its sole discretion.
03 · Shipping costs & timing
Shipping costs and estimated delivery times are shown at checkout. Delivery dates are estimates, not guarantees.
Formal clause
Applicable shipping fees and estimated delivery windows are calculated and displayed at checkout based on destination, weight, and selected service level. All delivery time frames are estimates provided by third party carriers and do not constitute a guarantee of arrival on a specific date. The Company shall not be liable for delays caused by carriers, weather, customs, or other circumstances beyond its reasonable control.
04 · Damaged or incorrect orders
If your order arrives damaged or wrong, contact us within 7 days and we'll make it right.
Formal clause
Claims arising from visible damage, missing items, or incorrect fulfillment must be submitted to the Company in writing within seven (7) calendar days of delivery, accompanied by reasonable supporting documentation (including photographs and the order reference number). Upon verification, the Company shall, at its sole discretion, provide a replacement, equivalent substitute, or refund of the affected portion of the order.
05 · Returns
Because of the nature of these materials, we generally cannot accept returns once an order has shipped. Damaged or incorrect orders are handled separately above.
Formal clause
Owing to the sensitive nature, storage requirements, and integrity of supply considerations applicable to research materials, all sales are final once an order has been dispatched, except as expressly provided in Section 04 (Damaged or incorrect orders). The Company does not accept returns of opened, partially used, or temperature compromised product, and will not issue refunds based on buyer's remorse, change of project scope, or substitution of vendor.
06 · Refunds
Approved refunds are issued to the original payment method, usually within 5 to 10 business days.
Formal clause
Where a refund has been authorized in accordance with these terms, the Company shall process the refund to the original payment method used for the transaction. Refunds are typically posted within five to ten (5 to 10) business days following authorization, though the time required for funds to appear may vary depending on the payment processor and issuing bank.
Question about your order? Contact us with your order number: we respond within one business day.